Return Policy

Thank you for shopping at Signed in Steel. We take pride in creating high-quality, personalized metal signs tailored to your specifications. To ensure a smooth and transparent shopping experience, please review our refund policy below.

1. General Policy

Due to the custom nature of our products, refunds and exchanges are typically not provided. Each order is uniquely crafted based on your specific requirements, making it difficult to resell personalized items.

2. Can I cancel my order?

All orders are processed 24 hours after an order is placed. Once our vendors have begun the production process, your order can not be canceled. 

4. Refunds and Replacements

We stand by the quality of our products and offer a Satisfaction Guarantee. However, refunds or replacements are only available under the following conditions:

  • Wrong Item Received: If you receive an item that does not match your order specifications.
  • Damaged Item: If your item arrives damaged due to shipping or manufacturing defects.

5. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Contact Us: Email our customer service team at contact@signedinsteel.com within 7 days of receiving your order.
  2. Provide Proof: Include your order number, a description of the issue, and clear photos of the wrong or damaged item.
  3. Return Instructions: Our team will review your request and provide instructions for returning the item if necessary.

6. Processing Time

Once our vendors have receive your returned item, it will be inspected and we will inspect it and notify you of the approval or rejection of your refund or replacement. If approved, we will process your refund or send a replacement within 7-10 business days.

7. Shipping Costs

  • Wrong/Damaged Items: We will cover the shipping costs for returning wrong or damaged items.
  • Other Returns: If a return is approved for reasons other than wrong or damaged items, you will be responsible for the return shipping costs.

8. Non-Refundable Items

  • Custom orders that match the specifications provided by the customer.
  • Items returned without prior authorization.

9. Contact Us

If you have any questions about our refund policy, please contact us at contact@signedinsteel.com.

We appreciate your understanding and thank you for choosing Signed in Steel for your personalized metal signs.